Exchanges & Returns
HOW TO MAKE A RETURN
In case you want to return an item, please e-mail to [email protected] which will indicate the order code or by phone at +306973559782. Once we receive and accept your return, we will contact you to confirm the receipt of your return.
The return address is:
COCCOELIMONE.GR
METAXATA
281 00 KEFALONIA
T. +306973559782
To the E-SHOP Sales Department
Terms of returns & refunds
You can return the products you purchased if you are not satisfied with your purchase within 5 calendar days from the date of receipt of the product.
We note that the date of shipment of the returned product is considered to be the one indicated by the courier service on the receipt for the control of the deadline.
You can exchange with another size or color, exchange with another product, refund or issue a credit. There are no refunds or exchanges on products that are on sale.
Returned products must be in the condition received by the customer.
This means: They must not be damaged and their packaging must be the one that normally accompanies the product. Be in excellent condition. Be accompanied by all the documents with which the product was delivered. If the above conditions are met, you can send it in for a replacement. Otherwise, we reserve the right not to accept the return.
The exchange/refund process is simple and is as follows: To exchange the product, send the product to us with ELTA COURIER (the recipient’s fee, of which the cost is borne by you, is 6 euros and concerns the costs of returning the product and shipping the product, you send us your information to [email protected] regarding order name, address, order number, if it concerns a refund, write the IBAN account number and the bank where it belongs so that the refund amount can be deposited (In case it is not ALPHA BANK, you will be charged the bank expenses and be withheld 1.5 euro). The shipping address is Cocco e Limone , Metaxata Kefallinias 28100.When we receive the product check if it meets the conditions for return or exchange listed above. If it meets them, we will send you the new product for a product change. The shipping cost of the new product is borne by you and is 3 euros and will be sent to you with ELTA COURIER.
In case you want a refund, the refund is always made at the purchase price of the product on the day of purchase by depositing it into your personal account, the cost of the refund is 1.5 euro bank charges 6 euro translation costs (from us to you and from you to us) .The deposit of your money will be made within 14 working days from the moment we receive the products to be returned and if they meet the conditions for returned products as described above. Refunds are not available on discounted products.
Return of defective products
In the event that coccoelimone.gr is proven to be at fault, products of defective quality or due to a mistake in receiving the order, invoicing, shipping, with poor packaging, then coccoelimone.gr assumes responsibility for the replacement, the cost of the return as well as the expenses resend.
In order to establish that the product is defective you should send us an email with photos of the product so that it can be checked by the relevant department of the company. If you send the product to us without complying with the above procedure, the transport costs will be borne by you and in addition the company reserves the right to refuse its receipt.
Order cancellation
You can cancel your order before the product is shipped by sending an email to [email protected] or by calling. In case the cancellation is made after the order has been sent, you will be charged with the shipping and return costs (5 euros).
Note: For hygiene reasons, our company will not accept returns on underwear. To avoid any inconvenience, we recommend that when receiving the package from the courier company, you look on the outside of the package for any alterations or obvious defects inside it and on our products, in order to take the necessary responsibilities immediately.