Terms & Conditions
INTRODUCTION
Coccoelimone.gr Online Shop is an electronic store displaying and selling online products. Before visiting our e-shop and browsing around our website, we would like you to consult the following terms and conditions applicable to those making use of Coccoelimone.gr e-shop, our electronic store available at https://coccoelimone.gr. Please read through these Terms and Conditions, Privacy Policy and Cookie Policy prior to using this website. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Policies.
OUR DETAILS
Sale of items through this website is carried out under the Coccoelimone.gr, a Greek company with registered office at Metaxata, Kefalonia, Greece. You may contact our customer service department by calling +30 697 355 9782 or by sending an email to [email protected]
The Company guarantees the quality, completeness and validity of the information provided on its website, as well as the material characteristics of the products. We have made every effort to display as accurately as possible the colors of the products that appear on Coccoelimone.gr. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
Coccoelimone.gr E-SHOP offers products for sale that are in stock and available for dispatch from our head offices. From time to time, there may be information shown that contains inaccuracies related to product availability. In case of products’ unavailability, we guarantee the timely update of the customer.
PLACE AN ORDER
After selecting and viewing the products you are interested in, add them to your cart. For a quick preview of your basket or to complete the order, select the basket icon (top right of the screen, next to the main horizontal menu). In the vertical preview column of the basket which is unfolding on the right side of the screen, you can switch to full basket view through the “view cart” button or to proceed to the completion of the order through the “checkout” button. On the order “checkout” page you have the option to complete your order either as a guest by filling in the required fields or if you have an account simply by filling in your email address and password. Then, fill in the shipping details and billing information as you will be asked for and select the payment method you want by choosing the field that appears next to each payment method. Accept the terms of use and complete your order by selecting the “COMPLETE ORDER” button which is displayed. Once the order is completed successfully, a message appears on the screen that inform about the order code and the email address where a preview of the order will be sent.
WISH LIST
You can save your favorite Coccoelimone.gr items into your Wish List that allows you to purchase these items later. Just look for the ‘ADD TO WISH LIST’ link on any product page, choose the color and the size you wish and save the item. To save an item, you’ll need to create an account on our website so that you can log back in to see your items at another time. If you don’t have an account, you’ll be invited to create one when you first try to save an item. In your Wish List, you can remove the product from the list or add the item to your shopping cart to proceed to checkout. Please note, saving an item for later does not reserve the item for you – items placed in your saved items list can still be bought by other customers. You can add unlimited items to your Wish List, but if a product, color or size sells out, you won’t be able to purchase the saved product.
PAYMENT METHODS
To serve all those who want to buy from our online store, Coccoelimone.gr offers you the following alternative payment methods:
Payment by Bank Deposit
You may deposit the amount of your order to the below bank accounts:
Bank: VIVA WALLET
IBAN Number: GR4270100000000915691962533
Beneficiary’s Details: Mpasdara Eirini
The amount credited to Coccoelimone.gr ‘s e-shop accounts must correspond to the exact price of the order. Any bank charges should be covered by the customer. Please indicate your name and the order number in your payment to avoid delays. Your order will be processed once the payment is confirmed. This can take up to 2 business days, depending on the bank’s process.
Payment through Credit, Debit and Prepaid Card
The online store of Coccoelimone.gr accepts all Visa, MasterCard, Maestro, Electron, Diners, American Express credit cards. Your transactions in our online store are protected by online security caps. Please note, payment is only debited from your card at time of dispatch. Coccoelimone.gr e-shop has taken all necessary steps to secure your transactions through your cards and all credit, debit and prepaid cardholders are subject to validation checks. The payment via credit card is made by redirecting to the secure payment environment of Viva Wallet.
Payment using the Masterpass digital wallet.
Cash on delivery (Greece only)
The cash on delivery service guarantees secure payment for your goods upon delivery (Greece only). Purchase your order paying the total cost when delivered to you by Elta Courrier, at the delivery address registered.
DELIVERY POLICY
Order processing Coccoelimone.gr Online Shop makes every effort to pick, pack and deliver all orders on the same day. Orders made until 3:00pm are shipped on the same day. All orders received after 3:00pm will be shipped the day after. Orders that take place on Friday after 3:00pm, Saturday and Sunday are delivered on Monday. Saturdays, Sundays and official Greek holidays are excluded from business days.
Delivery
For the delivery of your purchases we collaborate with recognized courier companies. Deliveries throughout Greece are made by Elta Courier and the estimated delivery time within Greece is 1-3 business days. Estimated time of delivery is indicative and may vary on islands and remote postcode areas.
International shipments are made by UPS Courier and delivered in 2-6 business days. Estimated delivery time may vary by country. Deliveries cannot be made in PO boxes.
Coccoelimone.gr Online Shop is not responsible for delays in deliveries caused by weather conditions, international customs issues or other circumstances beyond its control.
When your order ships, you will receive a shipping confirmation e-mail with tracking information.
Shipping charges
Coccoelimone.gr e-shop offers free shipping for all deliveries within Greece on orders over 80€. On orders under 80€ within Greece the shipping costs is 5€ and abroad the shipping costs is 20€. Non-European Union customers may incur extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations for which our company cannot be held liable.
RETURN POLICY
How to make a return
In case you want to return an item, please e-mail to [email protected] which will indicate the order code or by phone at +30 697 355 9782. Once we receive and accept your return, we will contact you to confirm the receipt of your return.
The return address is:
Coccoelimone.gr
METAXATA,
281 00 KEFALONIA
TEL +30 697 355 9782
To the Coccoelimone.gr E-SHOP Sales Department
You can return the products you purchased if you are not satisfied with your purchase within 5 calendar days from the date of receipt of the product.
We note that the date of shipment of the returned product is considered to be the one indicated by the courier service on the receipt for the control of the deadline.
You can exchange with another size or color, exchange with another product, refund or issue a credit. There are no refunds or exchanges on products that are on sale.
Returned products must be in the condition received by the customer.
This means: They must not be damaged and their packaging must be the one that normally accompanies the product. Be in excellent condition. Be accompanied by all the documents with which the product was delivered. If the above conditions are met, you can send it in for a replacement. Otherwise, we reserve the right not to accept the return.
The exchange/refund process is simple and is as follows: To exchange the product, send the product to us with ELTA COURIER (the recipient’s fee, of which the cost is borne by you, is 6 euros and concerns the costs of returning the product and shipping the product, you send us your information to [email protected] regarding order name, address, order number, if it concerns a refund, write the IBAN account number and the bank where it belongs so that the refund amount can be deposited (In case it is not ALPHA BANK, you will be charged the bank expenses and be withheld 1.5 euro). The shipping address is Cocco e Limone , Metaxata Kefallinias 28100.When we receive the product check if it meets the conditions for return or exchange listed above. If it meets them, we will send you the new product for a product change. The shipping cost of the new product is borne by you and is 3 euros and will be sent to you with ELTA COURIER.
In case you want a refund, the refund is always made at the purchase price of the product on the day of purchase by depositing it into your personal account, the cost of the refund is 1.5 euro bank charges 6 euro translation costs (from us to you and from you to us) .The deposit of your money will be made within 14 working days from the moment we receive the products to be returned and if they meet the conditions for returned products as described above. Refunds are not available on discounted products.
Return of defective products
In the event that coccoelimone.gr is proven to be at fault, products of defective quality or due to a mistake in receiving the order, invoicing, shipping, with poor packaging, then coccoelimone.gr assumes responsibility for the replacement, the cost of the return as well as the expenses resend.
In order to establish that the product is defective you should send us an email with photos of the product so that it can be checked by the relevant department of the company. If you send the product to us without complying with the above procedure, the transport costs will be borne by you and in addition the company reserves the right to refuse its receipt.
Order cancellation
You can cancel your order before the product is shipped by sending an email to [email protected] or by calling. In case the cancellation is made after the order has been sent, you will be charged with the shipping and return costs (5 euros).
Note: For hygiene reasons, our company will not accept returns on underwear. To avoid any inconvenience, we recommend that when receiving the package from the courier company, you look on the outside of the package for any alterations or obvious defects inside it and on our products, in order to take the necessary responsibilities immediately.
STORE CREDIT
To obtain your balance of Store Credit, please contact us by e-mail at [email protected] or by calling 697 355 9782 and you will receive via e-mail your store credit code. Your balance is also listed on the “My Account” page using the following link: https:// Coccoelimone.gr/my-account
The amount credited will be redeemed using your store credit code during your next checkout. Please treat store credit as cash. Any purchase amount that exceeds the value of the store credit will require an additional method of payment for the remaining balance due. Please note store credit codes are valid until the total amount is redeemed. Store credit can only be used at https://coccoelimone.gr at any time without time limitation. Store Credit can only be used on orders associated with your original account. This means, Store Credit cannot be transferred to another person or account. We are not responsible for stolen Store Credit codes.
REFUND
Refunds are made immediately when returning items are received and checked (1-3 business days). Refunds are only made on your original credit card or bank account used to pay the order. Processing time varies depending on the bank and type of credit card. If the purchase is made by cash, the amount of the refund will be deposited into a bank account specified by the customer.
MODIFY OR CANCEL YOUR ORDER
In case you want to modify or cancel the item/items ordered before you receive the shipping confirmation e-mail, contact us at: [email protected] .After the shipping of your order, we cannot make any changes to your order. If the order has been shipped and you no longer want it, please return your order. Please see our return policy for more details.
PRIVACY POLICY
The Coccoelimone.gr e-shop is fully aware of the significance entailed in the Protection of your Personal Data and of your electronic transactions. For this purpose, it has taken all necessary steps by means of cutting-edge technology to ensure that your security is safeguarded to the fullest. All information pertinent to our personal details and transactions are secure and confidential. The Coccoelimone.gr e-shop succeeds in this task by means of the following methods:
CUSTOMER IDENTIFICATION
There are two codes we use in identifying you when you log in: Your Entry Code (e-mail or username); and your Confidential Access Code (password). Every time you log in to our website or e-store, these two pieces of data keep your personal details safe and secure. You can change your Password as often as you like. You and only you have access to your personal details by means of these two codes and you are therefore responsible for keeping them confidential as well as inaccessible by third parties. In the event that your password is lost or third parties become privy to it you must notify us immediately as our Coccoelimone.gr e-shop cannot be held responsible for the use of your password by an unauthorized party. For reasons of security, we recommend that you change your password at regular intervals and avoid using as passwords easily traceable phrases or sequences (e.g., your date of birth).
CONFIDENTIALITY SAFEQUARDS DURING PERSONAL DATA TRANFER
To safeguard confidentiality during data transfer, we employ the SSL-4096bit encryption protocol.
FIREWALL
Access to Coccoelimone.gr servers is protected by a firewall, something which, on the one hand, allows access to our online store by our customers/users while, on the other, bars access to the servers and databases where our company’s confidential data and information are stored.
TRANSACTION CONFIDENTIALITY
Confidentiality of your transactions is a given. The same key principles governing ordinary commercial transactions are in strength for e-commerce as well. All personal information communicated by the Coccoelimone.gr e-shop members/users remains confidential as our electronic store has taken all measures to ensure that such information is used only within the framework of the services our online store provides. Some of these measures are:
Only authorized company personnel has access to the details of customer transactions and only when such access is deemed necessary, for example, when processing customer applications.
Coccoelimone.gr e-shop does not share or reveal customer personal details and transactions unless it is expressly authorized in writing by you or by court order or by a decision issued by some other public authority.
Under no circumstances will the Coccoelimone.gr e-shop reveal, share, or publicize your personal details and information that you entrust it with. Personal details and information that you place at our disposal during your member registration are used exclusively for the purposes of your transactions. All of the personal and confidential information that you share with us is encrypted and stored safely and securely.
SECURITY
Realizing the importance ensuring the security of your online purchases, our company has taken every precaution and all the necessary measures in order to provide online payment services with maximum safety. All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
ENCRYPTION
From the very beginning until the completion of your on-line session, all your personal information is encrypted under the 128-bit (Secure Sockets Layer – SSL) encryption protocol. Every time you send information towards the system, your browser first encrypts the information using the 128 bits key and then sends the information to the system. The system decodes the information using the same key (which is predetermined at the start of your connection to the service) and then goes on to process the information. The system sends you information using the same encryption procedure.
COOKIES POLICY
Our business keeps a strict policy to protect the privacy of visitors to the site.
What are Cookies?
Cookies are small files with information that a web page (specifically a web server) stores on a user’s computer so that whenever the user connects to the web page, the web page retrieves that information and offers the user Related services. A typical example of such information is the user’s preferences on a website, as they are stated by the user’s choices on the site (eg selecting specific “buttons”, searches, advertisements, etc.).
Information about Cookies
We use cookies on our site in order to manage sessions, to provide personalized websites, and to customize advertising and other content so as reflects your particular needs and interests. Also cookies can be used to compile anonymous, cumulative statistics that allow us to understand how the public is using our website and that helps us to improve its structure and content. We can not verify your personal identity from this information. You can modify browser settings to discard some or all cookies. You should be aware that some features are available only through cookies and if you choose to disable cookies, these features may not be available.
Consent to Accept Cookies
Once you enter the main page of our website you are aware of a note about the use of cookies, which is in a visible position and indicates the current policy of use. In case you decide to browse pages of our website and if you have properly configured your web browser, you are free to give your explicit and specific consent to this use. Otherwise, you are required to refrain from browsing our site or to disable the use of cookies in your browser settings.
How can you disable cookies?
In case you wish to enable or disable the use of cookies from your browser settings depending on the browser visit the respective web pages to learn about the necessary actions.
NEWSLETTER TERMS AND CONDITIONS
SUBSCRIPTION TERMS AND CONDITIONS
You can subscribe to Coccoelimone.gr news sharing your email address. The subscription is not mandatory. The aim of our newsletter service is to keep our customers updated about exclusive offers and our latest fashion news. After signing up, you will receive a confirmation email at the address you supplied. We are confident that you will love receiving Coccoelimone.gr news however, you may cancel your subscription at any time by notifying Customer Service. Please email us at [email protected].
PRIVACY
You agree that your e-mail account you provide with your subscription will be collected and stored by the Coccoelimone.gr designer brand and used for the purposes of distributing the newsletter to you and to send you information relating to the Coccoelimone.gr events, news and information. We will not communicate, spread, publish or otherwise give away your address. We will protect your personal information in accordance with the website’s Privacy Policy. Please see our privacy policy for more details.
E-GIFT CARD
You can easily purchase an Coccoelimone.gr e-gift card! Just choose the amount, complete the recipients details and type your personal message. Please note that “cash on delivery” method (Greece only) is not available. Once the transaction is completed the e-gift card will be sent! If you have received an e-gift card, just choose your favorite Coccoelimone.gr designs and the amount will be redeemed using your e-gift card code during the checkout.
Coccoelimone.gr e-gift card is redeemable only online at www.coccoelimone.gr. Unredeemed values will remain on the e-gift card. Once the e-gift card has been fully redeemed it cannot be reused. Check gift card balance online on the “My Account” page at https://coccoelimone.gr /my-account/gift-cards/. The e-gift card is non-refundable and cannot be exchanged for cash. The Coccoelimone.gr e-gift card is valid for 12 months – after that period of time any remaining balance will be cancelled. Coccoelimone.gr Online Shop is not responsible for e-gift cards that are undeliverable or not received due to your failure to enter an accurate e-mail address or for loss or stolen e-gift card codes.
PERSONAL DATA PROTECTION POLICY
Valid From: 25 May 2022
This policy on Personal Data processing/protection (hereinafter “Policy”) informs about the collection, storage, processing and use of your Personal Data. The collection, use, and disclosure of your information is based on your consent and the provisions of General Data Protection Rule 679/2016 (hereinafter “GDPR”). Moreover it explains how we shield your information and data, ensuring reliability and confidentiality.
Our Company
Our company “Coccoelimone.gr” is committed and holds as its highest priority the protection of your Personal Data. We fully comprehend the importance of your Personal Data and we make every effort to carefully store and process the information you share with us.
This Policy describes all Personal Data, that our company collects for you, how we use and protect them, as well as all options you have about the way we use them. The Data Controller of Personal Data of the users / visitors of our website is our Company.
We acknowledge that protection of Personal Data is a constant responsibility and therefore we will update and amend this Policy from time to time. You are kindly requested to visit our website https: // Coccoelimone.gr / from time to time to make sure you are aware and satisfied with any amendments. In case of doubt regarding the terms of this Policy, you may contact us by e-mail at [email protected].
What is Personal Data?
“Personal Data” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
What is Personal Data Processing?
“Personal Data Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Data we collect
4.1. Full Name. We collect names (name, surname) for the proper execution of all orders either from our branch network or from our website https://coccoelimone.gr
4.2. Postal address. We collect postal address of our customers for purposes of delivery and completion of relative orders.
4.3. E-mail Address. We collect e-mail address of our customers for confirmation of relative orders and for purposes of promotion of our products.
4.4. Other Contact Information. We collect other contact information, such as our customer’s or our customers’ contact officers telephone number, in order to provide our services better and faster.
4.5. Billing Details. We collect the details of our customers that are necessary for the pricing of our services, such as Vat Number, Tax Office etc.
How do we collect your Personal Data?
We collect your Personal Data:
when you expres your interest in our services
when you make purchases from our e-shop or from our stores
when we provide our services
when you visit our website or when you subscribe to our newsletter.
We do not make your Personal Data available to anyone and we only share them with third parties that facilitate our services to you.
How do we process your Personal Data?
We only process your Personal Data as following:
6.1. For the proper execution of your order.
6.2. For the pricing of your order.
6.3. For promotion purposes such as participation in competitions or emails that we send from time to time only to those who have been subscribed to our newsletter.
In our Newsletter List we may add also those who give us their email address during our communication and express their wish to receive our newsletters / latest updates. Provided that you have given us your consent, you may receive advertising messages from us always with relevant content with the purpose of our website and according to your interests. In case you no longer wish to receive relevant promotional messages, you can either follow the deletion link contained in each email we send you or alternatively contact us at [email protected] .
Legal Basis of processing your Personal Data by our Company
7.1. The processing of your Personal Data for the sale of our products and services is essential for the overall management of your order by our company and its partners. This process includes the detection of online fraud and fraud related to modern payment instruments, the prevention and management of non-payment incidents and the maintenance of our rights in relation to our commercial activity.
7.2. The processing of your Personal Data for marketing and / or promotional / profiling purposes is based solely on your consent.
7.3. In some cases the processing of your Personal Data is essential for the purposes of our legitimate interests or for the purposes of our compliance with national and / or European laws.
How long do we keep your Personal Data?
8.1. For the purpose of proper execution of your order, we will keep your Personal Data for a reasonable period of time from the completion of the order and for the fullest satisfaction of your requests in relation to the order.
8.2. For marketing / promotional purposes, we will maintain your Personal Data throughout our contractual relationship, unless you expressly state in the meantime that you no longer wish to receive updates for these purposes.
Guarantees for protection of your Personal Data
When you provide us with your Personal Data, we take all necessary steps to ensure that they are maintained secure. In order to protect your Personal Data, we take physical, technical and organizational protection measures. We update and control our security technology on a constant basis. We strictly limit access to your Personal Data only to our employees and network stores, who need to know this Data in order to provide our services to you. In addition we instruct our employees about the importance of confidentiality and of maintaining privacy and security of your Personal Data.
When and how do we share your Personal Data?
In the context of our services, we may use third-party providers who provide services on our behalf. Thus, we may need to share your Personal Data with them only after we have informed you and we have received your explicit consent for this purpose. In any case, we only share with them only your Personal Data that is necessary for them to provide the services we ask for and we demand from them to protect your Personal Data and not to use it for other purposes.
Your Rights
You have the following Rights:
11.1 Right of Transparent information, communication and modalities for the exercise of your Rights(§12 GDPR), i.e. the right to be informed about the way your Personal Data is used by our Company (as stipulated in detail in this Policy).
11.2. Right of information and access to your Personal Data (§13,14 GDPR). This right is dependent on whether your Personal Data has been collected by you or not.
11.3. Right of access (§15 GDPR) to your Personal Data we have collected.
11.4. Right of rectification (§16 GDPR) of your Personal Data we have collected.
11.5. Right of erasure (‘right to be forgotten’) (§17 GDPR) of your Personal Data we have collected.
11.6. Right of restriction of processing your Personal Data we have collected (§18 GDPR).
11.7. Right to be notified regarding rectification or erasure of your Personal Data or restriction of processing of them (§19 GDPR).
11.8. Right of data portability (§20 GDPR), i.e. your right to receive your Personal Data and transmit them to another Data Controller.
11.9. Right to object (§21 GDPR) to the processing of your Personal Data by us.
11.10. Right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. (§22 GDPR).
11.11. Right to withdraw your consent to us to process your Personal Data at any time (§7 GDPR). The lawfulness of processing your Personal Data is not affected by the withdrawal of your consent until the time you requested it.
11.12. Right to lodge a complaint with the Greek Personal Data Protection Authority (mailing address: 1-3 Kifissias Ave., Postal Code 115 23, Athens, Tel.: 210 6475600, email: [email protected]), if you believe that processing of your Personal Data by us is in violation of the applicable National and European legal and regulatory framework on Personal Data protection.
Transfers of Personal Data to third countries or international organisations
The Personal Data we collect from you is not transmitted or processed outside the European Union. If this happens, you will be informed accordingly by updating this Policy.
How can you contact us?
You may contact us for any question about the processing of your Personal Data or the use of cookies by us or to exercise your rights by using our online contact form or by sending an email to [email protected].
We will reply to your Requests without any charge and delay, and in any case within (1) one month after we receive your request. However, if your request is complex or there are a large number of your requests, we will notify you within one month if we need to take another two (2) months extension, within which we will reply.
If your Requests are manifestly unfounded or exaggerated, in particular if they are repetitive, we may choose to charge you a reasonable fee in order to cover the administrative costs incurred in providing information or taking the action requested or refuse to take any further action with a Request.
Applicable law to the processing of your Data by us
The applicable law is Greek law as shaped by the General Data Protection Regulation (Regulation (EU) 2016/679), and the applicable national and European legislative and regulatory framework on Personal Data protection.
The Courts of Athens have jurisdiction over disputes arising in connection with your Personal Data.
Amendments and Updates
This Policy was last updated on 24/05/2018. We update this Policy whenever necessary. In case of major changes in the Policy or in the way we use your Personal Data, we will post an updated version of this Policy on our website and inform you by any appropriate means. We encourage you to refer regularly to this Policy to find out how your Data are protected.